Voluum - Customer Feedback & Support

Submit your feedback and ideas or explore our Knowledge base articles to get acquainted with Voluum configuration and troubleshooting.


Our comprehensive guide to getting started in Voluum, from campaign creation to re-targeting.

Knowledge Base

  1. Subscriptions and Billing 

    1. Start Using Voluum
    2. Voluum Payment Flow
    3. Payment Methods in Voluum
    4. Voluum Pro and Premium Support
    5. FAQ: What qualifies as an “event”?
  2. FAQ 

    1. Can I use a CDN to host my landers?
    2. FAQ: How do I install Voluum?
    3. Why was I logged out? Why can't I log in?
    4. Can I create offers and landers for multiple-geo campaigns?
  3. Traffic Sources 

    1. Setting up a Predefined Traffic Source Entity
    2. Setting up a Custom Traffic Source Entity
    3. Traffic Source Postback URL
    4. Pixel Redirect URL Option in the Traffic Source Setup
    5. Impression Tracking in the Traffic Source Setup
  4. Offers 

    1. Adding an offer
    2. Handling Offers with a Conversion Cap
    3. Bulk Import: Creating New Offers in Voluum
    4. Bulk Import: A CSV Template with New Offers
    5. Bulk Import: Modifying Offers in Voluum
  5. Campaigns 

    1. Creating a new campaign
    2. Cost models
    3. Redirect modes (302, Meta refresh & Double meta refresh)
    4. Paths in a Campaign Configuration
    5. Rule Paths - General
  6. Landers 

    1. Setting up a lander
    2. Bulk Import: Adding New Landers to Voluum
    3. Bulk Import: A CSV Template with New Landers
    4. Bulk Import: Updating Landers in Voluum
    5. Bulk Import: A CSV Template with Edited Landers
  7. Bulk Import 

    1. Bulk Import in Voluum
  8. Tracking 

    1. Postback URLs
    2. Tracking Conversions in Voluum: S2S Postback URL or Tracking Pixel
    3. Tracking Payout (Revenue)
    4. Tracking Offers with Custom Conversions
    5. Multiple conversions per clickid (Upsells)
  9. Affiliate Networks 

    1. Adding an Affiliate Network with a Predefined Template
    2. Adding a Custom Affiliate Network Entity
    3. Affiliate Network Settings
  10. Settings 

    1. Using Two-factor Authentication
    2. User management
    3. IP/UA Filtering
    4. Event log
  11. Domains 

    1. Dedicated Domain, Redirect Domain, Legacy Domains, and Custom Domains
    2. Switching from a Legacy Domain to the Dedicated Domain
    3. Enabling SSL for a Dedicated Domain
    4. Adding a Custom Domain
    5. Namecheap: Setting up a Custom Domain
  12. Integrations 

    1. Zeropark
    2. Zeropark - Voluum Integration Guide
  13. API 

    1. Using Voluum Reporting API
    2. Voluum API: Generating an Access Key
  14. General 

    1. Adding / searching tags
    2. Archiving / Restoring Entities in Voluum
    3. Column filtering
    4. Conversion reporting: Time-based adjustments
  15. Referral Program 

    1. Referral Program - Basic information
  16. Errors 

    1. Error 400 Bad request
    2. Error 400: Visit data was missing when handling click
  17. Voluum User Guide 

    1. Voluum User Guides
  18. Voluum DSP 

    1. Voluum DSP: Setting up a Native Campaign
  19. All articles 

    1. Setting up a Predefined Traffic Source Entity
    2. Zeropark
    3. Setting up a lander
    4. Adding an Affiliate Network with a Predefined Template
    5. Adding an offer
    77 articles 

Feedback and Knowledge Base