Adding a custom domain

Why use a custom domain? 

If you're looking to do a quick test with Voluum, the default Voluum domains assigned to your account will suffice.
However, if you're looking to run a live campaign with real money, we highly recommend you add your own custom domain

The reason we say this is because all of our users use our shared default domains (,, etc) if they do not change to a custom domain.
As a result, default domains are liable to get flagged by various 3rd party services.
In turn, using a default domain may limit the traffic sources which you can run campaigns on.

In such cases, adding a custom domain is recommended.
By adding a custom domain you can customize the campaign, click and tracking pixel URLs selectively, per campaign(s), with a domain of your choice.

Adding a custom domain

There are a large number of domain registrars available for purchasing a custom domain. Each one follows (roughly) the same configuration steps to add a custom domain to Voluum.

Below are the general guidelines on how you can configure and add a custom domain to your Voluum account:

  1. First, have your web domain ready; for example,

  2. Then, create a subdomain for the primary domain; this could be

  3. The next step is setting up a CNAME (Alias) record on the subdomain pointing to your unique Voluum URL; for example,

    Tips & tricks: Your Voluum domain can be found within the domains tab in your Voluum panel’s general settings tab.

  4. (If available) set the TTL number for the CNAME record to “minimum” – this will help the DNS settings propagate quicker.

  5. Next, navigate within the Voluum dashboard to Settings > Domains tab and click on  add_cdpng

  6. Insert your custom domain – here it’s – into the new field and then click on - verify_dns_buttonpng

  7. Once the domain settings are fully propagated, the verify button will change to dom_okpng

  8. Select a domain as your Main domain by clicking on setasmdpng

  9. Click SAVEpng to store your changes.

  10. Campaign URLs will now automatically use the Main domain you’ve chosen.
    In addition, click and tracking pixel URLs will also be automatically populated with your chosen main domain.

Note: If you get an error screen (“CNAME validation error”) after verifying the DNS settings, the settings may not be fully configured. You can fix this by reducing the TTL number for the CNAME record, or wait until the new DNS settings are fully resolved.

Domain registrar set-up guides

Below are listed links to our individual guides covering CNAME record configuration for custom domains across different domain registrars ;
  1. How to setup a custom domain in NameCheap
  2. How to setup a custom domain in Dynadot
  3. How to setup a custom domain in GoDaddy (New DNS Manager)
  4. How to setup a custom domain in GoDaddy (Classic DNS Manager)
Need further assistance? Contact our support team here

Feedback and Knowledge Base