Adding a Custom Domain

In Voluum you can use either the Dedicated Domain or a custom domain as a tracking domain. The custom domain allows you to track traffic only from your campaigns regardless of other users' activities. Even more, by adding the custom domain you can customize the campaign, click, and tracking pixel URLs selectively (per campaign) with a domain of your choice.

While adding the custom domain to Voluum, you need to take into account that SSL is not supported for the custom domain setup. Therefore, none of URLs in your ad campaigns can use a secure connection (https://).

To find out more about the Voluum domains and differences between them, go to the Dedicated Domain, Redirect Domain, Legacy Domains, and Custom Domains article.

There are a large number of domain registrars available for purchasing a custom domain. Each one follows (roughly) the same configuration steps to add a custom domain to Voluum.

Below there is a general guideline how you can configure and add a custom domain to your Voluum account:

I. Configure the Custom Domain on the Provider's Side

Go to your provider of the custom domain and perform the following steps:

1. Prepare your custom domain, for example

2. Then, create a subdomain for the primary domain:

3. For the created subdomain configure the CNAME record: set up a CNAME record (called also CNAME alias) on the subdomain pointing to your Voluum domain.

Voluum Note

All domains assigned to your account you can find in the Domains tab in Voluum. If the Dedicated Domain is already available on your account, you need to point to the Dedicated Domain. Otherwise, you should provide a name of one of the Voluum legacy domains.

4. (If available) Set the Time to live (TTL) number for the CNAME record to the minimum value – this will help the DNS settings propagate quicker.

II. Set up the Custom Domain in Voluum

To do so, perform the following steps:

1. Sign in to Voluum.

2. Click 
the  icon (top right screen). Your account data view will show up.

3. Go to the 
Domains tab. You will see all Voluum domains assigned to your account.

Voluum Info: In the Domains tab you can see all domains that are available for your account:

  • Dedicated Domains: The Dedicated Domain is assigned only to your account and dedicated for your own business needs. Because of that, there is only one Dedicated Domain per Voluum account assigned.
  • Custom Domains: The custom tracking domain allows you to track traffic only from your campaigns independently of other users. This ensures that every user takes care of their reputation and have it under control.
  • Redirect Domains: When you want to use any of the Voluum's redirect modes (Meta refresh and Double meta refresh), one of the domains from this section will be set as a redirect domain. You can use either the default one or one of those added as a custom domain. 
  • Legacy Domains: Currently, the legacy domains can be only used for testing purposes. Those domains will be soon deprecated in Voluum. You can recognize them without difficulty because they follow one of the following patterns:

4. Go to the Custom Domains section.

5. Click the Add custom domain button. The new field will show up in the section.

6. Provide the name of your custom subdomain, for example

7.  Click the Verify DNS settings link next to the field.

8. Once the domain's settings are fully propagated, the icon will show up in the domain's field:

9. Go to the above Main domain section. Select the custom subdomain from the drop-down menu.

Voluum Info: The main domain is used as a domain while generating campaign, click, and tracking pixel URLs. In one campaign funnel all those URLs need to be set with the same domain. Once you have selected the domain from the drop-down menu, the domain name will be automatically set up in all campaign, click, tracking pixel URLs in the Voluum platform.

10. Click the Save button.

You have added the custom domain to Voluum.


You might also find the following links useful:                                                                                                                                                                         

Frequently Asked Questions:

Have more questions about the domains? You might find the answer below:

  • What is the difference between the legacy domain, custom domain, and Dedicated Domain?
To get familiar with the concept of tracking domains in Voluum, read the Dedicated Domain, Redirect Domain, Legacy Domains, and Custom Domains article.

  • I've added the custom domain, but it isn't working
If only you have set up the custom domain properly, you might experience a DNS validation error. Read more in the FAQ: Why isn't my custom domain working? article.

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