- American Express
- Diners Club
- Discover Card
- Japan Credit Bureau
Voluum Note: Please note that payments will be renewed automatically on a monthly basis unless you downgrade your Voluum account or unsubscribe.
Frequently Asked Questions:
Have more questions about the payment flow and payment methods? You might find the answer below:
- Can I use the same credit card for payments on more than one Voluum account?
Yes, you can. The same payment details can be used to pay for pricing plans on several different accounts.
- All European Union citizens: Do the prices include VAT?
No, they don't. The pricing plan payments presented on the Voluum official website are excluding VAT. If you are a EU citizen and do not want to pay VAT, you need to provide VAT ID while providing invoice details. Otherwise, VAT will be automatically added to your monthly invoice.
- Do you store my credit card information?
No, we do not store any credit card information in our system. We use Braintree Payments to process all payment information. To learn more about the Braintree Payments platform, go to their page: https://www.braintreepayments.com/faq.
- Can I change my pricing plan in the future?
Yes, of course. You can change it anytime and adjust to your needs.
- Can I upgrade my pricing plan?
Yes, you can upgrade the plan anytime. To upgrade your pricing plan, perform the steps: 1. Sign in to Voluum. 2. Hover over your profile (top right corner of the screen). The drop-down menu will show up. 3. Select the Upgrade account option from the drop-down menu. The pop-up window with pricing plans will show up. 4. Select the plan you would like to upgrade to and follow the steps in the pop-up window. 5. Once you have finished upgrading your pricing plan, all changes apply immediately.
- Can I cancel my pricing plan?
Of course, you can. When you have unsubscribed from the plan you chose, you only need to wait until the end of the billing cycle you have paid for.
- What should I do if I paid, but cannot sign in to Voluum?
If you have successfully finished the payment flow, but still have issues while signing in, you need to contact Voluum support team and inform about the issue.